Refund policy

 

Return & Refund Policy

At Noelglow Skincare, we are committed to providing high-quality skincare products. Due to the personal and hygiene-sensitive nature of skincare, refunds are only offered for defective or damaged items.

Defective or Damaged Products

• Please inspect your order upon receipt. If the product is defective, damaged, or incorrect, contact us within 10 days of receiving your order.

• Include your order number and a photo of the item so we can assess the issue.

• Once verified, we will provide a replacement or full refund to the original payment method.

• We will provide a prepaid return shipping label if the product needs to be returned.

How to Start a Return

1. Email us at alyssastone@noelglowskincare.com with your order number and photos of the defective item.

2. If your return is approved, we’ll send instructions and a return shipping label.

3. Items sent back without requesting a return first will not be accepted.

Questions

You can always contact us for any return question at alyssastone@noelglowskincare.com